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Florida Poly Card Terms & Conditions
Florida Poly ID Card Terms & Conditions Please read and acknowledge this Agreement before using your Florida Poly Bucks account. It contains the terms and conditions of the Florida Poly Bucks account linked to your Florida Poly ID Card. By adding value, registering for on-line account access and/or using your Florida Poly Bucks account, you agree to be bound by the terms and conditions contained in this agreement, which will govern your use of the Florida Poly Bucks account. Please read this agreement. The term of this contract begins when these terms are acknowledged and ends when the participant graduates or withdraws from Florida Polytechnic University, terminates employment participant's Florida Poly ID Card expires (other individuals). 1. Definitions a. You and Your each mean the Cardholder. b. We, Us and Our each mean Florida Polytechnic University Board of Trustees. c. Cardholder means an individual in whose name and for whose benefit a Florida Poly ID Card is to be issued or has been issued by Florida Polytechnic University. d. Contributor means an individual other than the Cardholder who loads value to a Florida Poly Bucks account for a Cardholder. e. Authorized Guest User means an individual designated by the Cardholder to have online account management privileges at the Card Program Website. f. University means Florida Polytechnic University. g. Service Provider means a third party contracted by Florida Polytechnic University that provides certain support and marketing services for Your Florida Poly ID Card and Florida Poly Bucks account h. Florida Poly ID Card means the Official Florida Polytechnic University ID Card issued by Florida Polytechnic University to Cardholder. i. Florida Poly Bucks account(s) means an account with pre-paid value that can be accessed using Your Florida Poly ID Card. A Florida Poly ID Card may have one or more accounts. j. Card Program Website means the Website containing information about the Florida Poly ID Card Program. k. Web Account Care Center means the area of the Florida Poly ID Card Program Website where Cardholders may login and manage their individual Florida Poly ID Card and Florida Poly Bucks account(s). l. Card Payment Service means a service whereby a Cardholder can access value associated with one or more Florida Poly Bucks account(s) linked to his/her Florida Poly ID Card. m. Registration means the electronic process used by Cardholder to setup online Florida Poly Bucks account(s) access at the Florida Poly ID Card Program Website. n. Accepting Location means a point-of-sale location that is authorized to accept the Florida Poly Bucks account(s) for the purchase of goods and services. o. Web User Account means the account that enables you to access and manage Your Florida Poly Bucks account(s) via the Web Account Care Center. 2. Florida Poly ID Card Description Your Florida Poly ID Card is a multiple function card that can be used for the following applications: a. Official Florida Polytechnic University Identification b. Access device for board plan accounts. c. Access device for one or more pre-paid Florida Poly Bucks account(s). d. Keycard access. 3. Eligibility a. You are an authorized member of Florida Polytechnic University or a University-approved contractor. b. You have the following data on record with Florida Polytechnic University: First Name, Last Name, Date of Birth c. You are at least sixteen 16 years of age, if you are under 18 your parent or legal guardian is responsible for reviewing and acknowledging these terms and conditions on your behalf. d. You agree that you have read and understood this Agreement and that You will be bound by and will comply with all of its terms and conditions. If you do not agree with all of these statements, you cannot activate and/or use the Florida Poly Bucks account(s) feature of Your Florida Poly ID Card. 4. Contact Information If you have questions regarding your Florida Poly ID Card or Florida Poly Bucks account you may call 1-863-874-8440, or email AuxServ@Floridapoly.edu. You may also get support by visiting Our Website at https://floridapolystudentlink.atriumcampus.com/. 5. Card Accounts Your Florida Poly ID Card can be linked with and used to access value in Pre-Paid Accounts called Florida Poly Bucks. There is no credit card, credit account or deposit account associated with the Florida Poly ID Card. Florida Poly Bucks account(s) funds are aggregated in a bank account maintained by the College. Cardholder, Card and Account information are kept on computer systems maintained by the College and Service Providers contracted by the College. You agree and give the College permission to share your personal information with such Service Providers to enable them to perform data processing required to provide these and other Card related services. Florida Polytechnic University is not acting as a trustee, fiduciary or escrow with respect to value in Florida Poly Bucks account(s), but is acting only as an agent and custodian. No interest, dividends or other earnings or return will be paid on any value loaded in Accounts. Value associated with individual Cardholder Accounts is not insured by the Federal Deposit Insurance Corporation (FDIC). 6. Registration You can register for online account access to Your Florida Poly Bucks account(s) at the Web Account Care Center. In order to register Your Florida Poly Bucks account(s) you must validate personal information, provide information from Your Florida Poly ID Card, agree to these Florida Poly Bucks account(s) Terms & Conditions, and create a Web User Account including a login and password. You agree to provide true, accurate and complete registration information and to maintain and promptly update your information as applicable. You agree not to impersonate any other person or use a name that you are not authorized to use. If any information you provide is untrue, inaccurate, not current, or incomplete, without limiting other remedies, Florida Polytechnic University has the right to terminate your use of the Service and Florida Polytechnic University, its agents, suppliers, and subcontractors have the right to recover from you any costs or losses incurred as a direct or indirect result of the inaccurate or incomplete information. 7. Password & Security You should not reveal your account login information or password(s) to anyone else. You must safeguard and protect the confidentiality of your password to keep Your Florida Poly Bucks account(s) secure. You will be responsible and liable for all instructions received at the Florida Poly ID Card Program Website that are accompanied by your password, regardless of whether those instructions actually come from you. Florida Polytechnic University is not responsible for losses incurred by the Cardholders as the result of their misuse of passwords. 8. Unauthorized Use If you use, or attempt to use your Florida Poly ID Card, Florida Poly Bucks or the Card Payment Service for purposes other than permitted uses (i.e. making payments, managing your accounts), including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, Your Florida Poly Bucks account(s) will be terminated and you will be subject to damages and other penalties, including criminal prosecution where available. 9. Electronic Statements & Communications To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your Florida Poly Bucks account(s) and/or your use of the Service ("Communications"), may be provided to you electronically and you agree to receive all Communications from Florida Polytechnic University in electronic form. Electronic Communications may be posted on the pages within the Florida Poly ID Card Program Website and/or delivered to your e-mail address. You may print a copy of any Communications and retain it for your records. All Communications in either electronic or paper format will be considered to be in "writing," and to have been received no later than five (5) business days after posting or dissemination, whether or not you have received or retrieved the communication. Florida Polytechnic University reserves the right but assumes no obligation to provide Communications in paper format. Your consent to receive Communications electronically is valid until you revoke your consent by notifying Florida Polytechnic University in writing at the address in the Contact Section of these Terms & Conditions. If you revoke your consent to receive Communications electronically, Florida Polytechnic University will terminate your right to use the Florida Poly Bucks account(s). You agree to inspect your electronic statements and to notify us of any erroneous, improper or unauthorized transactions. If your electronic statement indicates transactions that you did not make, you agree to notify us immediately using the information of the Contact section of this agreement. 10. Correct Email and Mailing Address You agree and warrant that you have access to the Internet and to a current functional personal email address. You have the sole responsibility for providing Florida Polytechnic University with a correct and operational email address. Florida Polytechnic University will not be liable for any undelivered email communications or any costs you incur for maintaining Internet access and an email account. You must promptly notify Florida Polytechnic University of any change in your email. If your mail or postal address changes, you must access the Web Account Care Center immediately and change your address. 11. Using the Florida Poly Bucks account(s) You may use the Florida Poly ID Card for the following purposes: a. Pay for goods and services at accepting locations on and around campus b. Obtain balances and review transaction activity online. c. Access telephone customer support. d. Add value to Florida Poly Bucks account(s) using a check, credit card or debit card. 11.1 Multiple Accounts Your Florida Poly ID Card may be associated with multiple Accounts. Each Account has its own policies and rules pertaining to acceptance, online account access and funds loading. We reserve the right to restrict the use of Accounts to certain qualifying locations. When authorizing a Florida Poly ID Card purchase we will search for funds across all of your eligible Accounts in a specific order consistent with our acceptance policies. You agree that we may use value from more than one account to complete a single purchase. 11.2 Florida Poly Bucks account(s) Spending &-Value Add Limits Account Rule Limit Daily Spend Limit $750 Daily Self-Service Spend Limit $20 Minimum Balance Allowed $1.00 Maximum Balance Allowed $3,000 Minimum Transaction Amount $0.01 Maximum Transaction Amount $750 12. Adding Value to Florida Poly Bucks account(s) You, Contributors and Authorized Guest Users may add value to select Florida Poly ID Card Accounts through StudentLink, subject to the limitations provided herein. We reserve the right to accept or reject any request to add additional value to Florida Poly ID Card Accounts, in our sole discretion. If any transfer of value to a Florida Poly Bucks account(s) becomes subject to any stop payment order or chargeback after value has been credited to the Florida Poly Bucks account(s), we will be entitled to recover the full amount of the stopped or charged-back payment plus any applicable fees by deducting an equivalent amount from the Florida Poly Bucks account(s). 12.1 Value Availability Credit Card, Debit Card, Check and Cash Payments will be made available to the Cardholder on the same business day as the payment is received. 12.2 Quick Re-Value Contributors (i.e. parents, family, and friends) can add value to Your Florida Poly Bucks account(s) via the Florida Poly ID Card Program Website without logging-in to your account by entering unique personal information, then following prompts on the web site. You acknowledge and agree that Contributors may add value in this manner. 12.3 Saved Payment Methods You and Authorized Guest Users may save payment methods on file for convenient future use. If a saved Payment Method is determined to be invalid for any reason we will notify you and ask that you update the payment method information. We reserve the right to remove invalid or expired cards from your account at our discretion. You or Authorized Guest Users may edit saved payment methods at any time through StudentLink. 12.4 Automatic Recurring Payments You and Authorized Guest Users may provide instructions to automatically add value to Your Florida Poly Bucks account(s) on a recurring basis using a payment method saved on file. You or Authorized Guest Users may edit or delete these instructions at any time through StudentLink. 13. Making Purchases with Florida Poly Bucks You must have sufficient value available in Your Florida Poly Bucks account(s) to pay for each transaction. Each time you use Your Florida Poly Bucks account(s), the amount of the transaction will be debited from the Account. You may not spend more value than you have on any given Account. Should your purchase amount exceed the remaining balance in your Florida Poly Bucks account(s), you are responsible for providing a secondary form of payment to complete the transaction. 14. Florida Poly Bucks Receipts You agree to sign a receipt for any transaction made with Your Florida Poly Bucks account(s) where requested by the accepting location. You may not receive a receipt at dining halls and certain self-service locations such as retail locations. 15. Overdrafts & Negative Accounts If an Accepting Location attempts to process a transaction for more than the value available in your eligible Florida Poly Bucks account(s), the transaction will be declined. For self-service transactions, your account must have a balance at least as high as the highest priced item available for sale at the self-service location. Your account will be charged only the amount of the purchase actually selected; however your transaction history may temporarily show the transaction at the higher amount. If, for any reason, a transaction is processed for more than the value in the Florida Poly Bucks account(s), you are liable for that entire amount and agree to pay any overdraft immediately on demand. We reserve the right to (i) automatically debit such overdrafts from any available value present now or in the future on this Florida Poly Bucks account(s) or any other Florida Poly ID Card Accounts or Payment Methods You have on file at Florida Polytechnic University, (ii) suspend Your Florida Poly Bucks account(s) until payment on negative account is made in whole All financial obligations for tuition, room, board, fees and other costs and charges of a student to all departments or enterprises of the College must be satisfied in full before the student will be permitted to receive transcripts, to receive a diploma, or register for or enter classes in any succeeding term. If any funds to which You are not legally entitled are credited to Your Account by mistake or otherwise, You agree that such amounts are debts owing from You to Us and You authorize Us to deduct such amounts from Your Account to the extent permitted by law. You authorize us to take this action without Notice or demand to you. 16. Loyalty and Discount Programs From time to time, we may, at our sole discretion, offer loyalty and discount programs that allow you to accumulate and receive benefits, awards and discounts from accepting locations. You agree that Your Florida Poly Bucks account(s) use with individual locations may be tracked and recorded by us so that you may participate and benefit from these programs. 17 Lost or Stolen Florida Poly ID Cards You agree to notify us immediately if (i) Your Florida Poly ID Card has been lost or stolen or (ii) You believe someone has made a purchase using Your Florida Poly Bucks account(s) without your permission. You may be responsible for the unauthorized use of the Florida Poly Bucks account(s) if You fail to notify Us that the Florida Poly ID Card has been lost or stolen You can suspend Your Florida Poly Bucks account(s) at the Web Account Care Center or by calling us at 888-820-0454 or by contacting the Florida Poly ID Card office. When Your Florida Poly ID Card has been reported lost or stolen, we will suspend the Florida Poly Bucks account(s) to prevent unauthorized use. You may also request a replacement card. There is a card replacement card fee of $15. 17.1 Re-Activating Florida Poly Bucks account(s) If you find Your Florida Poly ID Card after it has been reported lost, you may re-activate the Florida Poly Bucks account(s) if (i) the re-activate request is received within two days of the card being suspended and (ii) a new card has not been issued. You can re-activate Your Florida Poly Bucks account(s) through StudentLink. 18. Disputes/Returns You agree to work to resolve all disputes about purchases made using the Florida Poly Bucks account(s) with the merchant or location that accepted the Florida Poly ID Card. If you are entitled to a refund for any reason for goods or services obtained with the Florida Poly Bucks account(s), you agree to accept credits to the Florida Poly Bucks account(s) in place of cash. 19. Error Resolution If you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt, please contact us as soon as possible using the information in the Contact section of this agreement. We must hear from you no later than 60 days after we made available the first electronic statement on which the problem or error appeared. When calling or notifying us you must: a. Include the account holder name and account number b. Describe the transaction in question and explain as clearly as possible the discrepancy. c. Indicate the dollar amount of the transaction. If You make an oral request, We may require You to send the question in writing within 10 business days. We will make best efforts to complete Our investigation within 10 business days after We hear from You and will correct any error promptly. However, We may take up to 45 days to investigate the discrepancy. If We take more than 10 days to investigate a problem, We will re-credit the account holder's account within 10 business days for the amount of the If the account holder is asked to put the discrepancy in writing and We do not receive it within 10 business days, We may not re-credit the account. If We decide that there was no error, We will send You a written explanation within three business days after We finish Our investigation. You may ask for copies of the documents used in the investigation. 20. Account Refunds Eligible refunds are processed upon request and will be completed within 4-6 weeks of email request. Refund requests must be submitted in writing to the Florida Poly ID Card Service Center provider by emailing AuxServ@Floridapoly.edu. 1. Refund To You: a. You may request a refund of your Florida Poly Bucks account(s) balance when you graduate, withdraw or leave Florida Polytechnic University. Proof of withdrawal or dismissal is required. b. Refund requests from faculty and staff are accepted at any time but limited to a total of 4 refunds per year. c. Refunds are processed when: i. The accounts balance is $15.01 or more AND ii. A written refund request is submitted d. A $15.00 refund service fee will be deducted from the refund. e. No refunds will be issued for amounts less than $15 f. Refund Methods: i. Checks: Refund checks will be mailed to Your mailing address on file unless a specific address is provided with the refund request. We are not responsible for lost or misdirected mail, or for Your failure to notify Us of a change of address, or for Your failure to arrange mail forwarding with the United States Postal Service; ii. Credit Card: If a credit card was used to add value to Florida Poly Bucks iii. the refund can be posted to the same credit card if: 1. the add value was performed within the last 6 months and 2. refund amount is less than last add value transaction. 2. Bequest to another Cardholder: a. You may initiate a bequest when you graduate, withdraw or leave Florida Polytechnic University. Proof of withdrawal or dismissal is required. b. Bequests from faculty and staff are accepted at any time. c. Bequests are processed when: i. The account balance is $15.01 or more AND ii. A written refund request is submitted. 21. Inactivity If You do not use or re-load a Florida Poly Bucks account(s) for one year, the Account will be considered inactive and You may be charged a monthly Inactivity Fee. If a Florida Poly Bucks account(s) is inactive and has zero value it will be closed. 22. Unclaimed Property If Your Florida Poly Bucks account(s) has been closed for one year, it will be terminated. After the date of termination, We will use the information You provided to try to send You any funds that We are holding in custody for You. If that information is not correct, and We are unable to complete the payment to You, Your funds will be subject to applicable state laws regarding escheat of unclaimed property. You may also be charged an Account Closing Fee. 23. Service Fees We will charge You the fees and charges set forth on the Schedule of Fees and Charges attached hereto and incorporated herein by reference. All fees and charges will be deducted automatically from the Florida Poly ID Card One Card balance at the time the fee or charge is incurred. Returned Payment/Check $35.00/each Card Replacement $15.00/Card Inactive Account Fee $5.00/month Account Closing Fee $15.00/account Account Refund Fee $15.00/refund Fees are subject to change at our sole discretion. 24. Cancellation; Suspension of Use Florida Polytechnic University and Service Providers, in their sole and absolute discretion, may limit, suspend or cancel Your use of the Florida Poly ID Card and/or Florida Poly Bucks account(s). Florida Polytechnic University may refuse to issue a Florida Poly ID Card or may revoke the Florida Poly ID Card privileges with or without cause or notice. The Florida Poly ID Card at all times remains the property of Florida Polytechnic University and may be repossessed by Florida Polytechnic University at any time. If You would like to cancel use of the Florida Poly ID Card or Florida Poly Bucks account(s), You may do so by contacting the Florida Polytechnic University Florida Poly ID Card Service Center, by emailing AuxServ@Floridapoly.edu. Upon cancellation of the Florida Poly ID Card privileges, the Florida Poly ID Card must be cut in half and destroyed. You agree not to use or attempt to use an expired, revoked or otherwise invalid Florida Poly ID Card. You agree to surrender the Florida Poly ID Card to us upon request. We reserve the right to assess an Account Closing Fee. 25. Liability for Failure to Make Transfers If we do not complete a transfer to or from Your Florida Poly Bucks account(s) within a reasonable period of time or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by state law, for your losses or damages. However, there are some exceptions. We will not be liable, for instances including, but not limited to, the following: a. If, through no fault of ours, You do not have enough money in his or her account to make the transfer. b. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. c. If, through no fault of ours, there is a delay in transferring data between computer systems. d. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer. e. If an accepting location refuses to honor the Florida Poly ID Card. 26. Disclosure of Account Information to Third Parties We will disclose information to third parties about Your Florida Poly Bucks account(s) or the transactions You make only: a. where it is necessary for completing transactions b. in order to comply with government agency or court orders c. if You give us Your written permission d. to carefully selected service providers who perform data processing , records management, collections, and other services for us, in order that they may perform those services. e. in order to prevent or investigate possible illegal activity f. in order to issue payment authorizations for transaction on the Florida Poly Bucks account(s); or g. where otherwise provided by law or Our privacy policy. 27. Changes in Terms and Conditions We reserve the right to change the terms of this Agreement in our sole discretion and from time to time. Any such change will generally be effective immediately without notice to You unless We are required by applicable law to provide You with advance written notice of the proposed change. In such instances, those changes will be effective immediately after We have provided You with the required advance written notice following the effective date stated in such notice. If, however, the change is made for security purposes, We will implement the change without any notice to You. If You do not accept any change to this Agreement, You have a right to terminate this Agreement in a manner provided for herein. 28. Governing Law This Agreement is governed by Florida law and any action brought arising out of this Agreement must be brought in the state courts in in Polk County, Florida.
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